IT Service Management Consultancy Service

Based on ITIL, ISO 20000, CMMI for Services, SIAM, VeriSM

Consultants Factory ranks among the best in the IT Service Management consultancy (ITSM) service providers in India & Middle East. Our ITSM consultancy services are best practice based (ITIL, ISO 20000, CMMI SVC etc).

Challenges our Services Address

Changing Information security & Data privacy landscape

Our customers across the globe are encountering extraordinary change in the information security & data privacy landscape with the constantly moving workforce & consumers.

Lack of expertise / focus in establishing & maintaining compliance requirements

Our Data Privacy & Protection consulting service addresses the challenges our customers face in establishing and maintaining viable Information security, Data privacy & Protection programs.

Complex Compliance requirements

Depending on the geography & nature of business, organizations may need to comply to multiple privacy regulations with varied requirements of each framework.

Lack of Internal Resources

Organizations may find it difficult at times to have dedicated capable internal resources for managing their privacy framework, thus delaying adoption of privacy practices in their processes.

Our Solutions:

IT Service Management (ITSM) Practices Assessment:

We offer assessment & improvement recommendations of your Information security / cyber security posture vis-a-vis global benchmarks like ITIL 4, ISO 20000, CMMI for Services, SIAM, VeriSM etc

IT Service Management framework establishment

We assist in establishing IT Service Management System (SMS) based on ISO 20001 / ITIL 4 / SIAM, CMMI SVC, VeriSM etc which caters to most service management concerns and is the stepping stone towards a successful service management journey. Such service management benchmarks establish the required processes and practices for managing services effectively & efficiently.

IT Service Management System Maintenance

We provide annual maintenance services of service management frameworks for our client organizations. Our service activities include end-to-end maintenance and monitoring of the frameworks, required updates in the knowledgebase, ongoing dissipation of service management practices appreciation across the Organization through regular trainings, hands-on guidance, internal audits and improvement hand-holding of the employees. We also front-end with your Clients & any regulatory bodies in terms of their queries/discussions on your service management stance.

IT Service Management Trainings

We provide accredited trainings for organizations to raise awareness of service management systems and practices. We also provide skill enhancement trainings to individuals who plan to explore a career in service management domain. We offer certification programs like ITIL 4 all courses, SIAM all courses, VeriSM all courses etc.

Benefits of establishing IT Service Management System

Increased trust and credibility

Having an established Service Management framework helps gain trust and credibility both from their customers as well as employees and partners

Effective management of Personal Data

By defining data flows & doing a privacy impact assessment organizations can manage personal data effectively throughout the data lifecycle

Compliance to applicable regulatory requirements

Organizations can be compliant to privacy frameworks & regulations by establishing a privacy information management system