ITIL Intermediate (Operational Support & Analysis ) – E-Learning

4.57 out of 5 based on 132 customer ratings
(133 customer reviews)


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ITIL intermediate Operational Support & Analysis focuses on event management, incident management and request fulfilment. It’s a key module in ITIL Intermediate Capability Stream which leads IT Expert certificate in IT Service Management. The main thing it’s focuses on practical application of OSA Module. It’s related to the issues where organisations will provide high quality and cost effective.

Additional information

training method

Only Training – E-Learning

Exam Details

  • 90 minute ‘closed book’

  • Eight multiple choice, scenario-based questions

  • Pass mark is 70% (28/40)

Benefits of Certification

  • The value to the business of OSA activities

  • How OSA activities support the service lifecycle and how to measure OSA

  • Optimizing service operation performance

  • How the processes in OSA interact with other service lifecycle processes

  • How to use the OSA processes, activities and functions to achieve operational excellence

  • The importance of IT security and its contributions to OSA

  • Understanding the technology and implementation considerations surrounding OSA


In order to attend the workshop, you must have:

  • ITIL Foundation Certificate in IT Service Management or an earlier ITIL (V2) Foundation plus Foundation Bridge

  • In order to appear for the examination participants must:

  • Have completed a 30-hour accredited course from an ITIL® Accredited Training Provider.

  • Hold the ITIL® Foundation Certificate in IT Service Management (or other appropriate earlier ITIL and bridge qualifications)

Upcoming Batches

Live Virtual Class Training Dates:

29 – 31 August

26 – 28 September

133 reviews for ITIL Intermediate (Operational Support & Analysis ) – E-Learning

  1. Usha Banahatti

    Rated 5 out of 5

    Great, powerfully and logically well structured

  2. Vineet Mahalanabis

    Rated 4 out of 5

    instructor is very clear talker. Course content is too good and step by step practical explanation was really good.

  3. Balaprada Multani

    Rated 5 out of 5

    Teacher is an expert

  4. Sayana

    Rated 5 out of 5

    style of teaching is great

  5. Navneet

    Rated 5 out of 5

    Best course I’ve taken so far

  6. Briceson Jacobs

    Rated 4 out of 5

    The host was great, the video quality was good

  7. Elvan Collins

    Rated 5 out of 5

    The training was too very lively, gripping and interactive right from the beginning till end.

  8. Shawnee Kennedy

    Rated 4 out of 5

    The faculties were very humble and polite, and they explained every concept with as many examples as they can

  9. Jontray Knight

    Rated 5 out of 5

    The session helped me to apply on practical examples. Thanks to Consultants Factory

  10. Dekion Hunter

    Rated 5 out of 5

    I thoroughly gained complete understanding of all processes, sub-processes and techniques involved in the course

  11. Telvis Lyons

    Rated 5 out of 5

    Amazing course. slow paced to let the students understand even the details.

  12. Yazen Bradford

    Rated 4 out of 5

    Solid information,

  13. Sakeem Pitts

    Rated 4 out of 5

    Review questions at the end of each section would be helpful

  14. Remington Howard

    Rated 4 out of 5

    Content is interesting

  15. Delmetrice Glenn

    Rated 5 out of 5

    This is a good course. Great course!

  16. Rion Carroll

    Rated 4 out of 5

    I appreciate the fact that I could resume where I left off

  17. Neville Gregory

    Rated 4 out of 5

    As an overview I think the material was covered at the right depth

  18. Neville Chambers

    Rated 5 out of 5

    its very usefull

  19. Tyzee Hinton

    Rated 4 out of 5


  20. Ukeme Gordon

    Rated 4 out of 5

    Their training materials were very good and their trainer explained well, which helped to earn my ITIL certification. Awaiting for the certificate

  21. Jyoti Shree

    Rated 5 out of 5

    The covered material is well thought out and detailed.

  22. Kannagi Sirasikar

    Rated 4 out of 5

    It was good session and the trainer was really knowledgable. Thank u

  23. Keshav Nandi

    Rated 5 out of 5

    Excellent training with well knowledged trainers, good customer service..thanks aabiance team

  24. Lia Pavagi

    Rated 4 out of 5

    Trainer was so helpful, cleared all my doubts and helped me to gain my certification

  25. Mamta Bhave

    Rated 5 out of 5

    wonderful presentation and professional delivery of the course

  26. Mina Dayal

    Rated 4 out of 5

    Trainer was awesome and the training was fantastic to handle the candidates

  27. Motilal Hegadi

    Rated 4 out of 5

    Good Training and facilities and very courtliest staff. Good e-learning live virtual classroom training

  28. Nakshatra Parekh

    Rated 5 out of 5

    Awesome experience of taking this course. Thank you everyone

  29. Saurabh Nambiyar

    Rated 4 out of 5

    implementing the ITIL tools in my every day work

  30. Sayana Gandhi

    Rated 5 out of 5

    Provide notes that is more than sufficient for last minute preparation. I thoroughly enjoyed the learning experience.

  31. Shudraka Mukhtar

    Rated 4 out of 5

    One of the Best training session I have ever attended.. Would like to take more training session. Keep up the good work!!!

  32. Tarabai Gandhi

    Rated 4 out of 5

    Consultants Factory team was very supportive…

  33. Usha Banahatti

    Rated 5 out of 5

    wonderful place to learn and interact with the mentors ..their sessions were informative and practical

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