ITIL Intermediate (Planning, Protection and Optimization (PPO)) – E-Learning

4.56 out of 5 based on 68 customer ratings
(69 customer reviews)


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ITIL Intermediate Module- Planning, Protection and Optimization which will develop the organisations and individuals understanding of IT Service process.  It ensures whether our user meets their requirements or not using new services and management tools. This course will helps to understand how a service management create business value practices.

Additional information

training method

Only Training – E-Learning

Exam Details

  • 90 minute closed book

  • Eight multiple choice, scenario-based questions

  • Pass mark is 70% (28/40)

Benefits of Certification

  • Processes across the service lifecycle pertaining to the practice elements within planning, protection and optimization

  • Capacity management as a capability to realize successful service design

  • Availability management as a capability to realize successful service design

  • Challenges, critical success factors and risks for planning, protection and optimization

  • Describe the purpose, principles and processes in PPO.

  • Information security management

  • Demand Management


 In order to appear for the examination participants must:

  •  Have completed a 30-hour accredited course from an ITIL® Accredited Training

    Provider such as this course on service operation

  •  Hold the ITIL® Foundation Certificate in IT Service Management (or other

    appropriate earlier ITIL and bridge qualifications)

Upcoming Batches

29 – 31 August

26 – 28 September

69 reviews for ITIL Intermediate (Planning, Protection and Optimization (PPO)) – E-Learning

  1. Hudson Mendez

    Rated 5 out of 5

    Good Training Center and professional! Helps you to understand business strategy and understand the concept behind change management

  2. Graham Hunter

    Rated 4 out of 5

    I m very satisfied with your training. All the sessions were very interesting

  3. Gunner Santos

    Rated 4 out of 5

    It was very helpful. This course will help IT professional to understand the concepts of service delivery and customers exceptation

  4. Cayson Pace

    Rated 5 out of 5

    One of the best experience I’ve. And this course will provide us clear ideas about identifying the risk factory in service strategy

  5. Deacon Conner

    Rated 4 out of 5

    Superb training procedure

  6. Karl Mosley

    Rated 4 out of 5

    Well professional environment. Thank you so much for making my career.

  7. Phillip Wade

    Rated 5 out of 5

    The overall course was good covering almost all topics

  8. Chase Griffin

    Rated 4 out of 5

    The point presentation and enjoyed the product. I would recommend anyone who are professionals in IT.

  9. Milan Mahesh

    Rated 5 out of 5

    I personally feel this is the future of the ITIL expert

  10. Daya Dhaval

    Rated 4 out of 5

    Awesome, thank you so much.

  11. Yuvaraj Yashvasin

    Rated 5 out of 5

    These principles help in my business to measure the services, security, quality, cost and risk. Good job guys. Thank you so much.

  12. Nayan Nitesh

    Rated 4 out of 5

    The best practice on building a model that works for the organization. Very good product, and a best decision to buy the product. Thank you so much.

  13. Yogadeva Udayan

    Rated 4 out of 5

    You can expect your career to be more stable and advanced after this buying this product.

  14. Kunchacko Vyomaang

    Rated 5 out of 5

    Trainers are well familiar with the concepts. Good e-learning live virtual classroom training

  15. Jimmie Webb

    Rated 4 out of 5

    They have good professional trainers and good infrastructure.

  16. Randall Maddox

    Rated 5 out of 5

    All the teaching staff was good.and very familiar environment of teaching.

  17. Fernando Hubbard

    Rated 4 out of 5

    Good training

  18. Donovan Ortiz

    Rated 4 out of 5

    The management is very cooperative.

  19. Joshua McKinney

    Rated 5 out of 5

    Good job, Thank you consultants factory. It’s a pleasure working with you people

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