ITIL Intermediate (Service Design) – E-Learning

4.50 out of 5 based on 121 customer ratings
(122 customer reviews)


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ITIL® Service Design module is one of the qualifications within the ITIL® Service Lifecycle
framework. The Service Design stage essentially involves the design of IT services such as
architecture, processes, policies and documentation to meet current and future business
requirements. This course introduces you to the purpose, principles and processes of service
Also how to integrate it as part of the overall service management process and bring about
continuous improvement.

Additional information

training method

Only Training – E-Learning

Exam Details

Examination Format : Multiple choice, scenario-based, gradient scored questions

  • Eight multiple choice, scenario-based questions

  •  Pass Score : 70% i.e. 28/40

  • 90 minute ‘closed book’

Benefits of Certification

  • Service design -its need and importance

  • Service design principles

  • Service design processes

  • Service design technology-related activities

  • Organizing for service design

  • Technology considerations

  • Implementation and improvement of service design

  • Challenges, critical success factors and risks


In order to attend the workshop, you must have:

ITIL® Foundation Certificate in IT Service Management or an earlier ITIL® (V2) Foundation plus Foundation Bridge

Upcoming Batches

Live Virtual Classroom Training Dates:

22 -24 August

19 -21 September

24 – 26 Oct

28 – 30 Nov

26 – 28 Dec

122 reviews for ITIL Intermediate (Service Design) – E-Learning

  1. shashikala

    Rated 4 out of 5

    All the teaching staff was good.and very familiar environment of teaching.

  2. sathish

    Rated 5 out of 5

    one of the best institute in bangalore .

  3. gururaj

    Rated 4 out of 5

    Thank You so much sir, for your valuable contributions to make my life different

  4. Usha Agarwal

    Rated 5 out of 5

    I had great experience here. I suggest everyone to join this institute for your best carrier

  5. Yamini

    Rated 5 out of 5

    Excellent and fully trustable company.

  6. Kohli

    Rated 4 out of 5

    It’s a great pleasure doing business with you! Highly Recommended.

  7. Satishwar

    Rated 4 out of 5

    very supportive in correcting the technical issues rather than blaming as happening in other companies. It’s a good company for those who r seeking career growth..

  8. Sara Fakaruddin

    Rated 4 out of 5

    training is very good

  9. Naseer

    Rated 5 out of 5

    Good institution.

  10. Mohanlal

    Rated 5 out of 5

    supportive staff and the way of training is excellent

  11. Govind

    Rated 4 out of 5

    wondeful training session

  12. Giaan Mehra

    Rated 4 out of 5

    They supported me a lot and also provided in-depth knowledge

  13. Saurabh

    Rated 5 out of 5

    Good training and thank you

  14. Aasmi Gayakvad

    Rated 4 out of 5

    Nice place to improve your skills.

  15. Kaumari Munshi

    Rated 5 out of 5

    Great experience. Good staff.

  16. Trivelle Elliott

    Rated 5 out of 5

    Quality presentation, quality content by the trainer. Thank you and keep it up

  17. Romain Simon

    Rated 5 out of 5

    Great training and service. Thank you.

  18. Daevion Carson

    Rated 5 out of 5

    Would definitely recommend it to others

  19. Shadrias Powell

    Rated 4 out of 5

    wonderful presentation and professional delivery of the course

  20. Ohan Cannon

    Rated 4 out of 5

    excellent trainer and awesome knowledge in the Management Concepts

  21. Bravon Nash

    Rated 5 out of 5

    would certainly recommend this material for anybody who is looking for their career advancement

  22. Quintrell Hodge

    Rated 4 out of 5

    Awesome experience and training

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