The ITIL® Managing Across the lifecycle (MALC) module is the final course that leads to the ITIL® Expert qualification. Becoming ITIL® MALC certified gives professionals the ability to support an organization’s service delivery by bridging the service lifecycle stages. In short, this module that bridges the gap between intermediate and expert levels helps professionals to apply the processes and practices learned from the Lifecycle and Capability modules at the Intermediate Level, to deliver customer value and meet organizational objectives.
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E-Learning, Live Virtual CLassroom(Online)
Case study and scenario based
10 multiple choice questions
35 marks required to pass (out of 50 available) – 70%
120 minutes duration
Benefits of Certification
Key concepts of the service lifecycle
Communication and stakeholder management
Integrating service management processes across the service lifecycle
Managing services across the service lifecycle
Governance and organization
Attendees wishing to be trained and examined for this qualification must already hold the ITIL® Foundation certificate (worth 2 credits) and, at a minimum, have obtained another 15 credits at the Intermediate Level (for a total of 17).
Attendees who hold theITIL® Expert certificate (achieved via Service Manager or Practitioner bridging routes) are also eligible.
It is highly recommended that participants:
Demonstrate familiarity with IT terminology and understand the context of the entire ITIL® service lifecycle within their environment
Have experience working in a service management capacity
Live Virtual Class Training Dates:
22 -24 August
19 -21 September