Sale!

ITIL Intermediate (Continual Service Improvement (CSI)) – Training and Certification

4.65 out of 5 based on 74 customer ratings
(75 customer reviews)

19,000 23,000

Clear
SKU: N/A Category:

Description

One of the modules in the ITIL® Intermediate Lifecycle stream that leads to the ITIL® Expert Certificate in IT Service Management qualification, the ITIL® Continual Service Improvement (CSI) certification focuses on how processes can ensure ongoing improvements and deliver results and customer satisfaction. CSI practices help businesses adapt and evolve to growing demands and changes in businesses. The ITIL® CSI tools and techniques are geared towards evaluating the risks and success factors associated with improvements and how these activities can help improve efficiencies and returns on investment for organizations.

Additional information

training method

E-Learning, Live Virtual CLassroom(Online)

Exam Details

  • 90 minute ‘closed book’

  • Eight multiple choice, scenario-based questions

  • Pass mark is 70% (28/40)

Benefits of Certification

  • Fundamentals of CSI

  • CSI principles

  • CSI process

  • CSI methods and techniques

  • Organizing for CSI

  • Technology considerations

  • Implementing CSI

  • Challenges, critical success factors and risks

Prerequisites

In order to attend the workshop, you must have:

ITIL® Foundation Certificate in IT Service Management or an earlier ITIL® (V2) Foundation plus Foundation Bridge

In order to appear for the examination participants must:

Have completed an accredited 21-hour course from an ITIL® Accredited Training Provider

Hold the ITIL® Foundation Certificate in IT Service Management (or other appropriate earlier ITIL® and bridge qualifications)

Upcoming Batches

Live Virtual Class Training Dates:

29 – 31 August

26 – 28 September

75 reviews for ITIL Intermediate (Continual Service Improvement (CSI)) – Training and Certification

  1. Asha Chattarak

    Rated 5 out of 5

    Thank you CF overall the performance was good

  2. Acarya Naidu

    Rated 4 out of 5

    Instructor is experienced

  3. Daas Padhi

    Rated 4 out of 5

    It was a good learning experience

  4. Rekha Ayyangar

    Rated 5 out of 5

    Good training

  5. Indu Sinha

    Rated 5 out of 5

    Trainer was awesome Exp

  6. Kahoda Patel

    Rated 5 out of 5

    Documentation provided is very good

  7. Mina Ojha

    Rated 5 out of 5

    Really good

  8. Narayana Nambisan

    Rated 4 out of 5

    I had a great experience and I like the training content

  9. Sahadeva Thakre

    Rated 5 out of 5

    Good facilities

  10. Arun Limbu

    Rated 4 out of 5

    Excellent training done by CF

  11. Daya Nandi

    Rated 4 out of 5

    Excellent course and excellent faculty

  12. Mahamai Dhibar

    Rated 4 out of 5

    I am satisfied with the training course

  13. Chambeli Kusari

    Rated 5 out of 5

    All support and quick from CF

  14. Nagini Naidu

    Rated 4 out of 5

    Would definitely recommend

  15. Anu Dhavale

    Rated 5 out of 5

    Great experience.

  16. Sumati Kashyap

    Rated 4 out of 5

    excellent training

  17. Om Jogalekar

    Rated 4 out of 5

    Wish them all success

  18. Gagan Phadatare

    Rated 5 out of 5

    Training is well paced

  19. Krishnaa Nandi

    Rated 5 out of 5

    The faculty was very much experienced

  20. Aahana Adhya

    Rated 4 out of 5

    Great training

  21. Mishri Barigai

    Rated 5 out of 5

    This training is worth & helped me to understand more

  22. Vijaya Malviya

    Rated 4 out of 5

    Hope this will help me improve my career

  23. Manasa Havaldar

    Rated 5 out of 5

    Good training

  24. Rhitanshu Bajpeyi

    Rated 5 out of 5

    The course is done and executed very well

  25. Dhirtarashtra Muzumdar

    Rated 4 out of 5

    The case study shared was also very good

Add a review