ISO 20000 is the international standard for Information Technology Service Management(ITSM). The standard was developed to follow the best practice in within the Information Technology Infrastructure library(ITIL). It describes the set of management processes designed to help to deliver IT services more effectively. It gives organization the methodology and the framework to manage ITSM and allows to prove your organisation is following the best practice.
It is applicable to any company size and industry. It also helps organization benchmark how they delivery managed services, measure service level and assess their performance. The Organization which has achieved ISO 20000 certification can provide consistent approach to all the service provider to monitor measures.